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Health and Social Care Mandatory Training
Certificate in Managing Anger and Challenging Behaviour Level 2

£10 + VAT!

All High Quality BYTSYZ E-Learning Certificated online courses OR contact us for a better deal on bulk orders!

Online course title, endorsement, level

Managing Anger and Challenging Behaviour Level 2
(non-Endorsed, BYTSYZ e-Learning assessed and certificated)

Click Endorsed course for Endorsed version of this course.

Price per Course per Candidate

£10.00 + VAT

OR contact us if you are an organisation and would like to open an account with us.

(inclusive: all modules, online training, unlimited trial assessments, 1 (one) final assessment for each module, certificate, online and phone student support)

Course Modules

  1. Understanding Anger and Challenging Behaviour
  2. Triggers and Causes
  3. Managing Anger and Challenging Behaviour

Training, assessment, certification and Continuous Professional Development (CPD)

e-Learning, Online (exclusively over the Internet).
Assessment criterion based multiple choice questions with instant results.
All our courses conform to universally accepted Continuous Professional Development (CPD) criteria.

Average study time

5 hours 58 minutes
(this time does not in anyway suggest that you personally will complete the course in this time. Some individuals study faster then others so the study time differs from individual to individual.)

Evidence of achievement

BYTSYZ e-Learning Certificate of achievement and student transcript.

This BYTSYZ online course is suitable for

This course is designed specifically for individuals who are assisting with the care and management of individuals of any age, from children to the elderly, who demonstrate anger or challenging behaviour (e.g. care workers, managers of care homes, health and social care support workers and anyone else who works with individuals who demonstrate anger or challenging behaviour).

Course Description

It is designed to equip care workers with the basic skills and knowledge to support other care staff and those being cared for in situations where an individual displays anger or challenging behaviour. Specifically the course will explore:

  • What is meant by the terms 'anger' and 'challenging behaviour'
  • The signs of anger and forms of challenging behaviour
  • How anger is triggered
  • The causes of challenging behaviour
  • How anger can be diffused and managed
  • How to manage episodes where challenging behaviour is displayed

The course provides an introductory overview of anger and challenging behaviour management. It focuses on the:

  • Traits and signs of erupting anger and challenging behaviour
  • Situations and events that can lead to difficult situations
  • Triggers for and solutions to controlling anger
  • Causes of, and solutions to, containing challenging behaviour

The course will appeal to individuals from a variety of backgrounds, including health care workers or anyone who has to deal with situations where anger and/or challenging behaviour are displayed.

To further embed this new and often complex learning BYTSYZ has included a number of related exercises to encourage:

  • Liaison with managers and senior carers to engage with issues at the local level
  • The contextualisation of learning
  • Consolidation of learning

Completing this course can contribute to Care Certificate Standards 1 & 3

Course Objectives

  1. Define what is meant by the terms 'anger' and 'challenging behaviour'
  2. Explain the signs of anger and forms of challenging behaviour
  3. Explain how anger is triggered
  4. Explain the causes of challenging behaviour
  5. Explain how to manage and diffuse anger
  6. Explain how to manage an episode of challenging behaviour

Customer reviews about online course Certificate in Managing Anger and Challenging Behaviour Level 2 ...

DIANA from Letchworth (09-07-2018)
Brilliant course. I really enjoyed it and gained understanding.

NATASHA from Bampton (05-07-2016)
A very helpful course. A quick learning source can take just days but for someone with a busy schedule you have 6 months to do it - brilliant!

CLAIRE from West Bromwich (19-11-2015)
Found the Managing Anger and Challenging Behaviour Level 2 online course content very knowledgeable and at times somewhat challenging, which is a good thing, as I wouldn't want an easy course that you rush through.
Particularly liked the multiple questions for the final assessment, because there is so much information to take in from the learning materials, there maybe a small chance of forgetting some of that info.


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