Health and Social Care Statutory Training

Certificate in Managing Anger and Challenging Behaviour (accredited) Level 2

Online Course Title

Managing Anger and Challenging Behaviour (accredited) Level 2 (non-accredited, BYTSYZ e-Learning Certificated)

How to register

If you are an individual - book an online course
If you are an organisation - contact us

Fee per Course (includes all modules)

£99.00 + VAT (inclusive: online training, trial assessments, 1 (one) final assessment for each module, certificate, online and phone student support)

Course Modules

1. Understanding Anger and Challenging Behaviour
2. Triggers and Causes
3. Managing Anger and Challenging Behaviour

Training method

e-Learning, Online (over the Internet)

Assessment method

e-Learning, Online (over the Internet), Multiple choice questions (instant results)

Evidence of achievement

BYTSYZ e-Learning Certificate of achievement and student transcript.

This BYTSYZ online course is suitable for

This course is designed specifically for individuals who are assisting in the management of individuals who demonstrate anger or challenging behaviour (e.g. care workers, managers of care homes, health and social care support workers and anyone else who works with individuals who demonstrate anger or challenging behaviour).

Course Description

This online course is designed specifically for care workers who are assisting in the management of individuals who demonstrate anger and/or challenging behaviour. It is designed to equip the care worker with the basic skills and knowledge to support other care staff and those being cared for in such situations. Specifically the course will explore:

• What is meant by the terms 'anger' and 'challenging behaviour'
• The signs of anger and forms of challenging behaviour
• How anger is triggered
• The causes of challenging behaviour
• How anger can be diffused and managed
• How to manage episodes where challenging behaviour is displayed

The course provides an introductory overview of anger and challenging behaviour management. It focuses on the:

• Traits and signs of erupting anger and challenging behaviour
• Situations and events that can lead to difficult situations
• Triggers for and solutions to controlling anger
• Causes of, and solutions to, containing challenging behaviour

The course will appeal to individuals from a variety of backgrounds, including health care workers or anyone who has to deal with situations where anger and/or challenging behaviour are displayed.

To further embed this new and often complex learning BYTSYZ has included a number of related exercises to encourage:

• Liaison with managers and senior carers to engage with issues at the local level
• The contextualisation of learning
• Consolidation of learning

Course Objectives

1. Define what is meant by the terms 'anger' and 'challenging behaviour'
2. Explain the signs of anger and forms of challenging behaviour
3. Explain how anger is triggered
4. Explain the causes of challenging behaviour
5. Explain how to manage and diffuse anger
6. Explain how to manage an episode of challenging behaviour

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