Certificate in Introduction to Communication, Confidentiality and Report Writing (accredited) Level 1

Online Course Title

Introduction to Communication, Confidentiality and Report Writing (accredited) Level 1 (non-accredited, BYTSYZ e-Learning Certificated)

How to register

If you are an individual - book an online course
If you are an organisation - contact us

Fee per Course (includes all modules)

£75.00 + VAT (inclusive: online training, trial assessments, 1 (one) final assessment for each module, certificate, online and phone student support)

Course Modules

1. The Principles of Communication and Confidentiality
2. Removing the Barriers to Communication
3. Maintaining Reports and Records

Training method

e-Learning, Online (over the Internet)

Assessment method

e-Learning, Online (over the Internet), Multiple choice questions (instant results)

Evidence of achievement

BYTSYZ e-Learning Certificate of achievement and student transcript.

This BYTSYZ online course is suitable for

All individuals working in a care environment who need understand the principles of communication and confidentiality and have a basic knowledge of report writing, particularly those who are new to the care environment. The course will be useful to all, including but not limited to:

• care workers
• care support workers
• assistant care workers
• auxiliary care workers
• volunteers

Course Description

This accredited online course gives a broad introduction to communication, confidentiality and report writing for those who deliver care or support others in their own home.

The course explores the introductory requirements for communication, confidentiality and report writing, focussing specifically on:

• The reasons for communication
• How we communicate
• The communication process
• Reasons for and how to maintain confidentiality
• Barriers to communication and how to overcome them
• Use of touch in communication
• Purpose of and maintaining accurate records

Due to the experience and previous knowledge of the individual completing the course BYTSYZ has built in explanations of all new and technical terms that the student may be facing for the first time.

To further embed this new and often complex learning BYTSYZ has included a number of care related exercises to encourage:

• Liaison with managers and senior carers to engage with issues at the local level, such as the content and location of local policies and procedures
• The contextualisation of learning
• Consolidation of learning

Course Objectives

1. Define communication in terms of rationale, method and process
2. Explain the importance of confidentiality, with specific reference to data protection and the freedom of information
3. Identify the barriers to effective communication
4. Explain how barriers can be overcome through the use of effective communication
5. Know the types and forms of records used in the workplace, the importance of recording accurate information and the rules in relation to accessing such records
6. Explain the role of the care worker in effective record keeping and identify their appropriate use

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