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Customer Service Level 3
(non-Endorsed, BYTSYZ e-Learning assessed and certificated)
Click Endorsed course for Endorsed version of this course.
If you are an individual candidate
OR contact us if you are an organisation and would like to open an account with us.
£10.00 + VAT
(inclusive: all modules, online training, unlimited trial assessments, 1 (one) final assessment for each module, certificate, online and phone student support)
e-Learning, Online (exclusively over the Internet).
Assessment criterion based multiple choice questions with instant results.
All our courses conform to universally accepted Continuous Professional Development (CPD) criteria.
8 hours 57 minutes
(this time does not in anyway suggest that you personally will complete the course in this time. Some individuals study faster then others so the study time differs from individual to individual.)
BYTSYZ e-Learning Certificate of achievement and student transcript.
Anyone who wants to develop and gain recognition for their customer service skills but do not have the time or resources to attend face-to-face training sessions. This course takes a 'bite-sized' approach to gaining customer service skills and competence by focusing on the key issues, including:
This online course is designed specifically for anyone who is:
The course will appeal to individuals from any occupational background, who have responsibility for delivering exceptional levels of customer service, including people with responsibility for:
This online course is designed specifically for all staff seeking to improve their delivery and management of customer service. The course contains a useful mix of theory and practical explanation of concepts that can improve and enhance the customer experience. The course will be of great benefit to anyone whose primary role is, or will be, to deliver exceptional customer service. It explores the wide variety of skills required to effectively manage the customer relationship, whilst providing a comprehensive knowledge-base of the roles, functions and responsibilities for effective customer management.
The course is designed to build and broaden the skills and knowledge of customer service including practical techniques in managing the customer relationship, dealing with difficult customers, managing customer complaints, providing excellent customer service. This course can contribute towards the learning required for NVQ Customer Service level 3 and will equip individuals to support and manage others in delivering effective customer service. Specifically the course will explore:
The course provides a detailed analysis of team leadership by focusing on:
To further embed this new and often complex learning BYTSYZ has included a number of related exercises to encourage:
JAYNE from Stoke On Trent (28-03-2014)
Once I got into it it was fab.
Thanks so much.