Health and Social Care Statutory Training

Certificate in Communication Skills Level 2

Online Course Title

Communication Skills Level 2

How to register

If you are an individual - book an online course
If you are an organisation - contact us

Fee per Course (includes all modules)

£39.00 + VAT (inclusive: online training, trial assessments, 1 (one) final assessment for each module, certificate, online and phone student support)

Modules

1. The Principles of Communication and Confidentiality
2. Removing the Barriers to Communication
3. Maintaining Reports and Records

Training method

e-Learning, Online (over the Internet)

Assessment method

e-Learning, Online (over the Internet), Multiple choice questions (instant results)

Evidence of achievement

Certificate and student transcript

This BYTSYZ online course is suitable for

All individuals working in the social care environment and who are required to communicate, maintain confidentially and maintain records.

Course Description

The unit is designed for individuals who have to communicate as part of their work role within a care setting and covers the important stages of the communication process, as well as exploring the consequences when things go wrong. The course explores:

• The reasons for communication
• How we communicate
• The communication process
• Reasons for and how to maintain confidentiality
• Barriers to communication and how to overcome them
• Use of touch in communication
• Purpose of and maintaining accurate records,

The course is designed for care workers wishing to extend their knowledge in this area of practice.

To further embed this new and often complex learning BYTSYZ has included a number of care related exercises to encourage:

• Liaison with managers and senior carers to engage with issues at the local level, such as the content and location of local policies and procedures
• The contextualisation of learning
• Consolidation of learning

Below is a table which shows the cross-referencing of the content for each of the BYTSYZ module to the knowledge criteria of relevant Health and Social care NVQ units and the relevant sections of the GSCC Code for Workers.

Course Objectives

1. Define communication in terms of rationale, method and process
2. Explain the importance of confidentiality, with specific reference to data protection and the freedom of information
3. Identify the barriers to effective communication
4. Explain how barriers can be overcome through the use of effective communication
5. Know the types and forms of records used in the workplace, the importance of recording accurate information and the rules in relation to accessing such records
6. Explain the role of the care worker in effective record keeping and identify their appropriate use

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