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Health and Social Care endorsed online courses

Award in Managing Anger and Challenging Behaviour (endorsed) Level 2

Online course title, endorsement, level

Managing Anger and Challenging Behaviour (endorsed) Level 2

Guided Learning Hours (GLH)

10 hours

Average study time

5 hours 21 minutes
(this time does not in anyway suggest that you personally will complete the course in this time. Some individuals study faster then others so the study time differs from individual to individual.)

How to book this online course

if you are an individual candidate

OR contact us if you are an organisation and would like to open an account with us.

Fee per Course per Candidate

£100.00 + VAT (individual candidates may purchase this course in two instalments. Please contact us for information).
Inclusive: all modules, online training, unlimited trial assessments, 1 (one) final assessment for each module, certification from the external Awarding Organisation Training Qualifications UK, online and phone student support.

Course Modules

  1. Understanding Anger and Challenging Behaviour
  2. Triggers and Causes
  3. Managing Anger and Challenging Behaviour

Training and Assessment method

e-Learning, Online (exclusively over the Internet).
Multiple choice questions (instant results).

Evidence of achievement

At the end of this course successful learners will be awarded a certificate of achievement by Training Qualifications UK.

This endorsed BYTSYZ online course is suitable for

This course is designed specifically for individuals who are assisting with the care and management of individuals of any age, from children to the elderly, who demonstrate anger or challenging behaviour (e.g. care workers, managers of care homes, health and social care support workers and anyone else who works with individuals who demonstrate anger or challenging behaviour).

Course Description

This online course, that is endorsed by Training Qualifications UK, is designed to equip care workers with the basic skills and knowledge to support other care staff and those being cared for in situations where an individual displays anger or challenging behaviour. Specifically the course will explore:

  • What is meant by the terms 'anger' and 'challenging behaviour'
  • The signs of anger and forms of challenging behaviour
  • How anger is triggered
  • The causes of challenging behaviour
  • How anger can be diffused and managed
  • How to manage episodes where challenging behaviour is displayed

The course provides an introductory overview of anger and challenging behaviour management. It focuses on the:

  • Traits and signs of erupting anger and challenging behaviour
  • Situations and events that can lead to difficult situations
  • Triggers for and solutions to controlling anger
  • Causes of, and solutions to, containing challenging behaviour

The course will appeal to individuals from a variety of backgrounds, including health care workers or anyone who has to deal with situations where anger and/or challenging behaviour are displayed.

To further embed this new and often complex learning BYTSYZ has included a number of related exercises to encourage:

  • Liaison with managers and senior carers to engage with issues at the local level
  • The contextualisation of learning
  • Consolidation of learning

Course Objectives

  1. Define what is meant by the terms 'anger' and 'challenging behaviour'
  2. Explain the signs of anger and forms of challenging behaviour
  3. Explain how anger is triggered
  4. Explain the causes of challenging behaviour
  5. Explain how to manage and diffuse anger
  6. Explain how to manage an episode of challenging behaviour

Customer reviews about online course Award in Managing Anger and Challenging Behaviour (endorsed) Level 2 ...

DEBBIE from Southend On Sea (20-01-2013)
Fantastic Managing Anger and Challenging Behaviour (accredited) Level 2 online course, great company, can not wait to get going on next course. Thank you.

FRIEDERIKE from Wigan (16-10-2012)
I have completed the Managing Anger and Challenging Behaviour (accredited) Level 2 online course.
The material was very understandable and was presented in a very clear structure. I particularly liked the yellow highlighted words and their explanations; I learned a lot about some terminology / vocabulary.
The Trial Assessments have been a great preparation for the Final Assessment and made me realise a couple of time if I memorised or wrote down something incorrect.
Thank you for a great learning experience.

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