Online training and assessment
for when quality matters ...

  • Email us

Health and Social Care endorsed online courses
Award in Managing Anger and Challenging Behaviour (endorsed) Level 2

Online course title, endorsement, level

Managing Anger and Challenging Behaviour (endorsed) Level 2
(BYTSYZ e-Learning assessed, externally certificated)
Click Non-Endorsed course for Non-Endorsed version of this course.

Guided Learning Hours (GLH)

10 hours

Average study time

5 hours 52 minutes
(this time does not in anyway suggest that you personally will complete the course in this time. Some individuals study faster then others so the study time differs from individual to individual.)

Price per Course per Candidate

£60.00 + VAT

OR contact us if you are an organisation and would like to open an account with us.

Course Modules

  1. Understanding Anger and Challenging Behaviour
  2. Triggers and Causes
  3. Managing Anger and Challenging Behaviour

Training, assessment, certification and Continuous Professional Development (CPD)

e-Learning, Online (exclusively over the Internet).
Assessment criterion based multiple choice questions with instant results.
All our courses conform to universally accepted Continuous Professional Development (CPD) criteria.

Evidence of achievement

At the end of this course successful learners will be awarded a certificate of achievement by Training Qualifications UK.

This endorsed BYTSYZ online course is suitable for

This course is designed specifically for individuals who are assisting with the care and management of individuals of any age, from children to the elderly, who demonstrate anger or challenging behaviour (e.g. care workers, managers of care homes, health and social care support workers and anyone else who works with individuals who demonstrate anger or challenging behaviour).

Course Description

This online course, that is endorsed by Training Qualifications UK, is designed to equip care workers with the basic skills and knowledge to support other care staff and those being cared for in situations where an individual displays anger or challenging behaviour. Specifically the course will explore:

  • What is meant by the terms 'anger' and 'challenging behaviour'
  • The signs of anger and forms of challenging behaviour
  • How anger is triggered
  • The causes of challenging behaviour
  • How anger can be diffused and managed
  • How to manage episodes where challenging behaviour is displayed

The course provides an introductory overview of anger and challenging behaviour management. It focuses on the:

  • Traits and signs of erupting anger and challenging behaviour
  • Situations and events that can lead to difficult situations
  • Triggers for and solutions to controlling anger
  • Causes of, and solutions to, containing challenging behaviour

The course will appeal to individuals from a variety of backgrounds, including health care workers or anyone who has to deal with situations where anger and/or challenging behaviour are displayed.

To further embed this new and often complex learning BYTSYZ has included a number of related exercises to encourage:

  • Liaison with managers and senior carers to engage with issues at the local level
  • The contextualisation of learning
  • Consolidation of learning

Completing this course can contribute to Care Certificate Standards 1 & 3

Course Objectives

  1. Define what is meant by the terms 'anger' and 'challenging behaviour'
  2. Explain the signs of anger and forms of challenging behaviour
  3. Explain how anger is triggered
  4. Explain the causes of challenging behaviour
  5. Explain how to manage and diffuse anger
  6. Explain how to manage an episode of challenging behaviour

Customer reviews about online course Award in Managing Anger and Challenging Behaviour (endorsed) Level 2 ...

TRACY from Northumberland (27-05-2017)
Hi, I found it easy to read, I like that key words are highlighted in yellow, and I made a copy of all the bullet points on a note pad. the material lets you see what you need to make a note of. I liked the trial questions, but don't get confident when you pass one... have another couple of goes before doing the final test. Wish they had this in level 3 because I really enjoyed it. I am a learning support in a secondary school, and because of this course I have a different way of thinking as to why my learners are showing challenging behaviour. I passed in one day, but totally focused on it and had a note pad to take notes. I liked the anger diary idea and the build up crisis models they used. good course, easy to understand, a level 2 in a day. A way of understanding the people around me and how I can behave to defuse situations. I did it to update my CV as these days anger is becoming a big problem in schools and I wanted to understand it from the anger point of view not the onlooker.

DEBBIE from Southend On Sea (20-01-2013)
Fantastic Managing Anger and Challenging Behaviour (accredited) Level 2 online course, great company, can not wait to get going on next course. Thank you.

FRIEDERIKE from Wigan (16-10-2012)
I have completed the Managing Anger and Challenging Behaviour (accredited) Level 2 online course.
The material was very understandable and was presented in a very clear structure. I particularly liked the yellow highlighted words and their explanations; I learned a lot about some terminology / vocabulary.
The Trial Assessments have been a great preparation for the Final Assessment and made me realise a couple of time if I memorised or wrote down something incorrect.
Thank you for a great learning experience.

Read more e-Learning Reviews

Back to the list of Endorsed Online Training Courses