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You are here: # Endorsed Online Training Course # Introduction to Communication, Confidentiality and Report Writing (endorsed) Level 1

Award in Introduction to Communication, Confidentiality and Report Writing (endorsed) Level 1

Online course title, endorsement, level

Introduction to Communication, Confidentiality and Report Writing (endorsed) Level 1
(BYTSYZ e-Learning assessed, externally certificated)

Guided Learning Hours (GLH)

10 hours

Average study time

2 hours 41 minutes
(this time does not in anyway suggest that you personally will complete the course in this time. Some individuals study faster then others so the study time differs from individual to individual.)

How to book this online course

if you are an individual candidate


OR contact us if you are an organisation and would like to open an account with us.

Price per Course per Candidate

£76.00 + VAT

Course Modules

  1. The Principles of Communication and Confidentiality
  2. Removing the Barriers to Communication
  3. Maintaining Reports and Records

Training, assessment, certification and Continuous Professional Development (CPD)

e-Learning, Online (exclusively over the Internet).
Assessment criterion based multiple choice questions with instant results.
All our courses conform to universally accepted Continuous Professional Development (CPD) criteria.

Evidence of achievement

At the end of this course successful learners will be awarded a certificate of achievement by Training Qualifications UK.

This endorsed BYTSYZ online course is suitable for

All individuals working in a care environment who need understand the principles of communication and confidentiality and have a basic knowledge of report writing, particularly those who are new to the care environment. The course will be useful to all, including but not limited to:

  • care workers
  • care support workers
  • assistant care workers
  • auxiliary care workers
  • volunteers

Course Description

This online course, that is endorsed by Training Qualifications UK, gives a broad introduction to communication, confidentiality and report writing for those who deliver care or support others in their own home.

The course explores the introductory requirements for communication, confidentiality and report writing, focussing specifically on:

  • The reasons for communication
  • How we communicate
  • The communication process
  • Reasons for and how to maintain confidentiality
  • Barriers to communication and how to overcome them
  • Use of touch in communication
  • Purpose of and maintaining accurate records

Due to the experience and previous knowledge of the individual completing the course BYTSYZ has built in explanations of all new and technical terms that the student may be facing for the first time.

To further embed this new and often complex learning BYTSYZ has included a number of care related exercises to encourage:

  • Liaison with managers and senior carers to engage with issues at the local level, such as the content and location of local policies and procedures
  • The contextualisation of learning
  • Consolidation of learning

BYTSYZ Module

Common Induction Standard Outcomes

Links to NVQ Units – The ref is in the format of:

HSC NVQ unit & (knowledge evidence number)

GSCC Code for workers reference

Level 2

Level 3

Level 4

The Principles of Communication and Confidentiality

1.2.1 - 1.2.3

4.1.1

4.2.1

HSC 21 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14

HSC 22 1, 3, 4, 5

HSC 23 1, 2, 3

HSC 24 1, 2, 8, 9, 18, 21

HSC 311, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19

HSC 32 1, 3, 4

HSC 33 1, 3, 4, 6

HSC 35 1, 3, 6, 7, 21

HSC 41 1, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 17, 18, 19, 20, 21, 22, 23, 24, 26, 27, 28, 29, 30, 31

HSC 42 1, 3, 4, 6, 19, 20

HSC 43 1, 3, 4, 5

HSC 45 1, 3, 7, 8, 9, 10, 12, 15, 16, 21

2.2, 2.3

5.3

Removing the Barriers to Communication

4.1.2

4.1.3

4.2.2 - 4.2.4

HSC 21 1, 2, 3, 4, 5, 6, 7, 8, 9

HSC 24 2

HSC 31 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 19

HSC 35 1, 23

HSC 41 1, 3, 4, 5,

6, 8, 9, 10, 11, 12, 13,

14, 17, 18, 19, 21, 22,

23, 24, 28, 29, 30, 31

HSC 45 3, 16

2.2

Maintaining Report and Records

4.3.1 - 4.3.4


HSC 21 1, 4, 5, 10, 11, 12, 13, 14

HSC 22 4, 5

HSC 24 9, 18, 21


HSC 31 1, 2, 5, 17, 18, 19

HSC 32 4

HSC 33 6

HSC 35 7, 21

HSC 41 1, 4, 5, 6, 8, 9,

10, 11, 12, 13, 14, 17, 18, 19, 20, 23, 26, 27,

28, 30, 31

HSC 42 19,20

HSC 43 1,4

HSC 45 8

6.2


Course Objectives

  1. Define communication in terms of rationale, method and process
  2. Explain the importance of confidentiality, with specific reference to data protection and the freedom of information
  3. Identify the barriers to effective communication
  4. Explain how barriers can be overcome through the use of effective communication
  5. Know the types and forms of records used in the workplace, the importance of recording accurate information and the rules in relation to accessing such records
  6. Explain the role of the care worker in effective record keeping and identify their appropriate use

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